Shipping policy

Shipping Policy
Last updated: October 26, 2024

At Lizzy Helena Brown, we strive to ensure a seamless and efficient shopping experience for our customers. This Shipping Policy outlines important information regarding shipping, handling, and delivery times for products purchased through our website.

1. Processing Time

All orders are processed within 1-2 business days (Monday to Friday, excluding weekends and holidays). You will receive a notification when your order has been shipped.

Please note that during high-demand periods (such as Ramadan or other Islamic holidays), processing times may be slightly delayed. We appreciate your patience during these times.

2. Domestic Shipping

We currently ship within the United States. Shipping times and costs will be calculated at checkout based on your location and the shipping method you choose.

  • Economy Shipping: 10-14 business days
  • Standard Shipping: 7-10 business days

Delivery times may vary based on the shipping method and destination.

3. International Shipping

We are excited to offer international shipping to several countries. Shipping costs and delivery times for international orders will depend on the destination and shipping method selected at checkout.

  • International Shipping Time: 7-21 business days (depending on location)

Please Note: Customs, duties, and taxes may apply to international orders. These fees are the responsibility of the customer and will be calculated at checkout or upon delivery.

4. Shipping Rates

Shipping fees will be calculated at checkout based on your delivery location and the weight/size of the package. We offer various shipping options, including economy and standard shipping, so you can choose what works best for you.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email, allowing you to follow your package’s journey. Please allow up to 24 hours for the tracking information to update after shipment.

6. Delivery Issues

If your package is delayed or you believe it has been lost in transit, please contact us at [your contact email] for assistance. We will work with the shipping carrier to resolve the issue and ensure your order is delivered.

7. Incorrect or Incomplete Address

Please ensure all shipping information is accurate at the time of purchase. Lizzy Helena Brown is not responsible for orders that are undeliverable due to incorrect or incomplete addresses. If the package is returned to us due to an incorrect address, additional shipping fees may apply for reshipment.

8. Pre-Orders

For products available for pre-order, shipping times will be communicated on the product page. We aim to ship pre-order items as soon as they become available, but processing times may vary depending on availability and production.

9. Returns and Refunds

If you need to return a product or request a refund, please refer to our Return Policy for detailed instructions on how to proceed.

10. Contact Us

If you have any questions regarding your shipment or experience any issues with delivery, don’t hesitate to reach out:

Thank you for choosing Lizzy Helena Brown! We are committed to ensuring your shopping experience is smooth and fulfilling.